The plain version
What you can get your money back on, what you cannot, and why the line sits where it does. Written to be read before you buy, not after.
Last updated 6 August 2026.
If your report does not hand you at least three specific, actionable findings you did not already know, tell me within 7 days of delivery and I refund it in full. No form, no runaround, no exit interview.
You keep the report and every bonus that came with it. I am not going to ask you to delete files, and I would have no way to check if I did.
Specific means it names the thing: a case study, a line on your resume, a signal on your site. "Your portfolio could be stronger" is not a finding and I would not count it either.
You decide that, not me. If you read the report and three of the findings are things you had already identified and were planning to fix, the report did not earn the money and you should ask for it back.
I am not going to argue about whether you really knew. Anybody willing to lie to me over $149 was never going to be a customer worth keeping.
The report is a diagnostic you consume the moment you read it. Once you have read what is wrong with your candidacy, I cannot take that back, so there is no version of this where a change-of-mind refund is fair to me.
The 10-minute video and the 20-minute call are my hours. Once the video is sent or the session has happened, that time is spent. The report portion of those tiers is still covered by the guarantee above, and cancelling a session before it happens is covered further down.
I do not guarantee interviews, offers, or a job, and I will not refund you for not getting one. This finds where your candidacy is failing a screen. Getting through that screen is necessary, not sufficient, and anybody who tells you otherwise is selling something.
The fix list only works if you use it. A report that named the problems accurately did its job whether or not the fixes happened.
Tell me what is wrong and I rescore it at no charge, once per report. If I marked a signal missing and it is right there on the page, that is my error and I want to fix it rather than refund you and leave you with a wrong report.
Anything behind a password or not submitted comes back marked not observable, excluded from both your score and your gap count. Your report says which ones and why. That is not a defect to refund, it is the honest version of scoring what I could actually see.
If you have paid but I have not started, say so and I refund the whole thing, no questions. Same-day orders move fast, so tell me quickly if you change your mind.
The $499 tier is two things: the $149 report and a $350 session. Cancelling affects the session only. You still get the report, so the $149 stays with me either way.
Full $350 back. I can still offer that slot to somebody else, so it costs me nothing and it should not cost you anything.
Half the session fee back, $175. Only four of these happen a week, and inside two days I cannot fill the slot, so that hour is gone whether or not you are on the call. Half is me splitting that with you rather than keeping all of it or pretending it cost me nothing.
| When you cancel | Refunded | You keep |
|---|---|---|
| 48 hours or more before | $350 | The full report and bonuses |
| Inside 48 hours | $175 | The full report and bonuses |
| After the session happened | Nothing on the session | The recording, the report and bonuses |
No-shows count as cancelling inside 48 hours. If something genuinely went wrong that day, tell me and I will use judgment rather than the table.
Reply to the email your report came in, or write to shanelle@ambitiousdesigners.com. Tell me it did not name three things you did not know. That is the whole process.
Refunds go back to the card you paid with, and they usually take five to ten business days to show up on your statement, which is the bank's timeline rather than mine.
Your submitted materials are kept for 12 months and then deleted. Portfolio view passwords are the exception: they are encrypted, stored apart from everything else, and deleted as soon as your report is delivered.
You can ask for your data to be deleted at any time, refund or not, and it is honored within 30 days. Write to the same address.